In this project, I built a small AI prototype that classifies IT service desk tickets by category and predicts ticket priority from the text of…
Senior Software Engineer
Senior Software Engineer
In this project, I built a small AI prototype that classifies IT service desk tickets by category and predicts ticket priority from the text of…
Introduction I developed a digital innovation project called StreamConnect AI. The idea behind the project was to design an AI-driven customer retention and next-best-offer platform…
A practical perspective from real-world enterprise applications Introduction Artificial Intelligence has made incredible progress over the last decade. From recommendation engines to fraud detection and…
A practical perspective from real-world systems, not just theory Introduction There’s a lot of excitement around fully autonomous AI systems — systems that can make…
A practical look at how human + AI collaboration can improve media forecasting and programming decisions Introduction In broadcast media, decisions often need to be…